Returns & exchanges

We want you to be thrilled with your Shop Dogs Of Cincy products and we stand behind the quality of every item we make. If something does not meet your expectations,, please contact us so we can make it right.


To initiate a return, please email us

To be eligible for a return, your item must be unused, unwashed, and in the same condition in which you received it

Customers are responsible for paying return  shipping costs unless we sent an incorrect or damaged item, in which case we will provide a complimentary return label.

Dog beds with inserts are bulky, so to avoid costly return shipping costs, please double-check that you have chosen the correctly sized bed before ordering (see our Size Guide for help).